Due to high order volumes, all orders are expected to have a 5 business day lead time from the time an order is placed until it ships. Our shippers are also expecting significant delays. Depending on location, please expect your order to arrive 5-7 days beyond the promised delivery date on the website. We appreciate your patience!
Your order will ship through UPS and arrive in multiple shipments. There is a high probability that your order could be delivered across multiple days. Once an item has left our Ontario warehouse, we are no longer able to track where your order is located within the UPS network. Before e-mailing our customer service, please open a case/claim with UPS to inquire about the order status here.
Local Pickup is available for customers in and around Ontario, California. If you are within driving distance, we highly recommend it. We are practicing social distancing but can also accommodate customers who need help loading to their vehicle. When your order is confirmed as Ready for Pickup, you will receive a phone number to call once you arrive.
As always, if you require assistance please send us a message here.